Hyde Park Winter Wonderland Reviews

Used to be good but they have decided to get very aggressive with the T&C and now they make sure they make even more money.
They have started to date ride tickets then add a booking fee on top which would make them more expensive. The queues for attractions get really big sometimes and you mah not be able to use your bought tickets which means you loose your money.
The customer service manager, Joshua, claims that they only date the tickets for a better flow but that did not seem the case to me when, after waiting 40' in a queue to be told that my ride tickets are expired, I had to cough up another £20 for that ride. How did that help with the flow?
Also some of the rides, like XXL and Snow Jet, would have the ride lenght reduced by at least 40-50 seconds. That is also good for business. So if you plan to enjoy it do not buy ride tickets in advance and avoid the peak times at all costs.

Booked for wrong day - error at data entry on website - despite informing, no refunds at all and appalling customer service. Is this all just 1 big scam ?

Brought tickets 2 months prior to visit. Due to illness, unable to attend. Contacted Winter Wonderland to ask if they would amend the date we attended. Received rude response advising tickets none refundable or exchangeable. Spent nearly £100 on tickets and clearly was unable to foresee illness - received nothing but rude emails repeating 'we do not offer exchanges or refunds on tickets after purchase.' What disgusting customer service, and to take money and not offer the option of changing dates due to circumstances outside of our control. Companies like this should not be able to trade!

Ques are too long , what's the point of prebooking if u still have to wait ages with no idea how long the que will be . No refunds . If we had stayed in the que for one ride we would have missed the last circus . And the toilets are a total mess .

Travelled from Scotland. The park itself Was lovely and stalls and rides are great. But very disappointed with santa and the team. They do not take time out for children who are disabled in wheelchairs. This made us really sad and obviously my daughter to. The price of the rides and food are extremely expensive.

Agree with the other reviews - everything was overpriced and overly busy. I don't generally leave negative reviews, but felt I have to here due to health and safety concerns.

Worst experience was with the ice skating. 15 minute queue to get in, then a free for all crowd to get ice skates once inside, no queue control. On top of the £10+ for the ice skating ticket, £2 for a locker. Eventually got the ice skates and out onto the rink - ice was very melted around the edges, making it really slippery. One of my ice skates was fine, but the other was so blunt that it skidded dangerously sideways every time I attempted to skate away from the wall (I have experience with ice skating and normally can skate fine). Time on the ice was not enjoyable due to the problematic ice skate. Once off the ice, there was another 'free for all' crowd to collect our shoes. Raised the very blunt ice skate as a potential hazard to a member of staff - was told that most of the skates are blunt anyway, no indication of any further action being taken. Definite health and safety concerns, recommend avoiding the skating!

Big wheel, dodgems and VR ride were good, although also overpriced. However, overall would not recommend and after the ice skating experience, will not come back.

It was ok, and Munchen Looping is worth it. Howevwr, £8 for a non alcohol juice in the ice bar is rediculous as kids pay full price, ie, £16 for entry. Add to that, tickets cannot be used on another day, so lost if you dont use.

What could be so magical is ruined by overpricing of rides and food and shambolic rude staff who it appears just want to herd through people as fast as possible. On two occasions my kids were split up on rides to maximise numbers. Winter Rip Off and terrible customer service, will not be going again.

Just on the train back and honestly can say that was the most expensive place I’ve been too for what the value of it actually is worth. Paid £18 for two average hotdogs. People who work there are rude as anything. My boyfriend paid for the circus and they booked it in 20 minutes before we were even allowed in. Honestly just save your money and go somewhere else, a horrible experience overall.

Disgraceful booked refund protection as wasnt sure if i would attend 100% and the scammers kept my money wanted to give them a 0 save your money and watch an xmas movie at home

Were do I start took my 3 daughters to your winter wonderland cost me 20 pounds just to get in the rides are overpriced my daughters went on about 6 rides each costing me over 7pounds 50p a ride that was another 45 pounds each x 3 .that's 135 pounds then of course they want food and drink that was a over priced that pancakes 18 pounds for 2 pancakes then I wanted one more for my 3 girls another 9 pounds then drinks. So this cost me another 25 pounds then I have to eat another 25 pounds ..257 pounds for the evening I will do my best to put this on twitter and my daughters to put on Facebook and websites I even tex the sun newspaper and they got back to me that was a surprise its one big rip off and you know that we will never go back again and have told and emailed all our friends

Outrageous costs for anything once in the gates. Really outrageous. Don’t go. Take your kids somewhere else rather than this scam.

Worst ice skating experience ever. Ice half melted, kept grinding to a halt in slush and puddles. My 8-year-old cried. He’d had such an amazing time at Somerset House ice skating 3 weeks prior, so this was a huge disappointment. We left after 10 minutes. Made an official complaint along with photo and video evidence, but was told the ice was fine and no refunds!
Winter Wonderland is so ridiculously overpriced this year that we didn’t stay. Overall nearly £100 and half a day (including travel to the venue) wasted.
We’re beyond disappointed.

It’s terrible this year. Won’t be going back. The only thing I can recommend this place for is a lesson in horrific customer service and how to make sure you have no repeat custom. No refunds no exchanges, they wouldn’t care if you purchased 30 seconds ago and you just had a heart attack, they still wouldn’t consider an exchange. Rides breaking while in service, hours of queues even with pre booked tickets and forget doing anything unless you have money to burn (yes it’s expected but they take it to a new level)

Expensive, staff are unhelpful and not polite in fact they are arrogant and rude, rides are boring and mostly broken. A pancake with sugar and cinnamon cost me £6-50. I recommend to the people and the visitors of London that you boycott this money grabbing event (which used to be a lovely, exciting family and friends day out) to bankruptcy. Just don't bother going. It's just fail.